Coaching Policies
Payments & booking
Foundation consultations are purchased before scheduling. Payment covers one 30-minute virtual consultation; it does not reserve an appointment time. After purchase, I email you my availability and we agree on a time. If no mutually suitable time can be arranged, the undelivered consultation is refundable.
Before payment for ongoing coaching, we provide the price, included services, start date, duration and payment schedule in writing. Payment is due before services begin unless an installment plan is agreed in writing. Applying for coaching or completing the wellness quiz creates no payment obligation.
We do not automatically renew coaching or make recurring charges without your express agreement to the amount, frequency and cancellation process. If a payment fails, we contact you before pausing future services. No undisclosed late or cancellation fees apply.
Cancellation & rescheduling
The 24-hour cancellation policy applies only after we have confirmed a session time with you. To cancel or reschedule, email LorelLifeLabs@gmail.com at least 24 hours before its scheduled start. With timely notice, you may reschedule without a fee, subject to availability. Late cancellations and missed appointments count as used sessions. Emergencies are reviewed individually.
To end ongoing coaching, email us at any time. We stop future renewal charges and confirm your end date in writing. Canceling does not erase payment for services already delivered; unused prepaid services are handled under the refund terms below.
If we cancel a session, you may choose a replacement appointment or a refund for that session.
Refunds & support
Foundation consultations: payment covers a 30-minute virtual session, scheduled by email after purchase. Before a session time is confirmed, you may request a full refund. If no mutually suitable time can be arranged, we refund the undelivered consultation.
Once a time is confirmed, the 24-hour cancellation policy above applies. Once delivered, the consultation is non-refundable, including if you decide not to enroll in coaching. If we cancel, you may choose a replacement appointment or a refund.
Ongoing coaching: if you cancel before coaching begins and before personalized work is delivered, we refund the amount paid. After coaching begins, unused prepaid sessions or coaching periods are refundable; completed services and sessions counted as used under the 24-hour policy are not.
Used services are calculated at rates or allocations disclosed before purchase, without a retroactive penalty. Separately priced custom work is retained only when delivered and identified in advance.
Email LorelLifeLabs@gmail.com with your name, purchase date and request. We aim to respond within 5 business days and issue approved refunds to the original payment method within 10 business days. Your bank may take additional time. Duplicate or incorrect charges are corrected in full.
If we cannot deliver prepaid services, we refund the undelivered portion. These terms do not limit rights required by applicable law. Service-specific variations must be disclosed and agreed before payment. No specific fitness or wellness result is guaranteed.